Metro Logo

Download the Metro Bank Authenticator app


We have a new mobile Authenticator app that you can use to approve your requests instead of using your security device.

Step 1:

Select ‘App Store’ or ‘Google play’ below. A QR code will pop up on this screen - scan it with your phone, and you’ll be able to download the app.


To download the app without scanning the QR codes, search ‘Metro Bank Authenticator app’ on your app store.

Google Play Store Apple App Store

Step 2:

Once you have downloaded the app, click on ‘Authenticator App’ below. A QR code will pop up on this screen, and you need to scan it in the app to link your account


Click 'Continue' under the QR code.


Scan QR code for {{storeName}}

QR Code - App store

Scan QR code

Open the app, allow camera access and scan the QR code to link your account.

Authenticating IBID

{{customer.csPrefsNumber}}

QR Code - App Store

Ticket ID

{{ticketWaitInfo._text}}

Your QR code and Ticket ID will expire after 15 minutes. If you run out of time, press ‘Cancel’ and log back in to Commercial Online Banking to try registering again with a new QR code and Ticket ID.